Terms & Conditions

Last Updated: July 2026

Welcome to Mega Pack (megapack.pk) (the “Website”). These terms and conditions (“Terms”) govern your use of the Website, including any content, functionality, products, and services offered on or through the Website. By using, accessing, or purchasing from this Website, you accept and agree to be bound by these Terms.

If you do not agree to abide by these Terms, please do not use this Website.

1. About MegaPack

Mega Print Pack SMC-PVT LTD (trading as “MegaPack” / “megapack.pk”) is an SECP-registered company (SECP # 0264138 | FBR/NTN # E352304) based in Lahore, Pakistan. We specialize in custom packaging solutions including:

• Custom shipping boxes and mailer boxes
• Custom sticker printing (any shape, size, color)
• Butter paper and wrapping materials
• Custom thank you cards and branding materials
• Jewelry display cards and boxes
• Courier bags and poly mailers
• Cake boxes and bakery packaging
• Honeycomb paper wrap and eco-friendly materials

Business Address: Office 1A, 1st Floor, Watto Plaza, Peco Road, Near Lahore Broast, Lahore, Pakistan

2. Eligibility & Account Registration

2.1 Age Requirements

You must be at least 18 years of age to use this Website and place orders. By accessing the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts with Mega Pack.

2.2 Account Registration

To access certain features and place orders, you may register an account. You agree to:

• Provide accurate, current, and complete information during registration
• Update your information to keep it accurate and current
• Maintain the confidentiality of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

Account Suspension: We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

3. Product Information & Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, pricing, images, or any other content on the Website is accurate, complete, or error-free. We reserve the right to correct any inaccuracies.

3.2 Stock & Availability

Product availability is subject to stock on hand. If a product becomes unavailable after you place an order, we will notify you and offer alternative options or process a full refund.

3.3 Custom & Made-to-Order Products

Many of our products are customized or made-to-order:

• Custom Stickers: Design approval required. Turnaround time is 5-7 working days after design confirmation
• Custom Printing: Logo placement, color matching, and finishes are subject to approval
• Minimum Order Quantities (MOQ): Vary by product (samples from 50 units, bulk orders from 300+ units)
• Design Changes: Once production begins, design changes may incur additional charges

4. Pricing & Payment Terms

4.1 Pricing

• All prices are in Pakistani Rupees (PKR) and are subject to change without notice
• Prices displayed on the Website are valid only at the time of order placement
• Bulk order discounts are applied as follows:
  • 200-499 units: 8% discount
  • 500-999 units: 15% discount
  • 1000+ units: 20% discount (negotiable for larger orders)
• Taxes and shipping charges are calculated separately at checkout

4.2 Payment Methods

We accept the following payment methods:

• Bank Transfer: Direct deposit to MegaPack bank account
• Jazz Cash / Easypaisa: Mobile wallet payments
• Stripe / Credit Card: Secure online payment gateway
• Cash on Delivery (COD): Available for select locations (additional COD charges may apply)
• Advance Payment: Required for custom products before production begins

4.3 Payment Security

All payment information is processed through secure, PCI-compliant payment gateways. Your payment details are never stored on our servers. For security policies, refer to our Privacy Policy.

4.4 Invoice & Receipt

A digital invoice will be sent to your registered email address after order confirmation. Keep this invoice for warranty and reference purposes.

5. Shipping & Delivery

5.1 Shipping Providers

We ship orders through trusted courier partners including:

• PostEx (primary carrier for most locations)
• TCS (Transcom)
• BlueEx
• Leopards
• Trax
• M&P (Pakistan Post)

Courier selection depends on location, package weight, and order value. Customers can request a preferred courier at checkout (subject to availability).

5.2 Shipping Timelines

• Lahore: Same-day or next-day dispatch for in-stock products
• Karachi, Islamabad, Faisalabad, Peshawar: 2-3 working days dispatch
• Other Cities: 3-5 working days dispatch
• Custom/Made-to-Order Products: 5-7 working days after design approval, plus shipping time
• Holidays: Ashura holidays and national holidays may extend delivery timelines

5.3 Shipping Charges

• Shipping charges are calculated based on weight, location, and courier selected
• Free Shipping: Available on bulk orders above certain thresholds (applicable discounts posted on website)
• COD Charges: Additional handling fee for Cash on Delivery (varies by location)

5.4 Delivery Responsibility

Once your order is dispatched and handed over to the courier partner:

• Delivery timelines are estimates only, not guarantees
• We are not responsible for delays caused by courier partners, weather, natural disasters, or government actions
• Customers can track shipments using tracking numbers provided via email
• Delivery attempts are made by the courier; customers must be available or provide clear delivery instructions

5.5 Damaged or Lost Shipments

• Report damaged shipments to us within 48 hours of receiving with photographic evidence
• Report lost shipments within 7 working days of expected delivery date
• MegaPack will work with the courier partner to file claims and arrange replacements or refunds
• Replacement or refund timelines depend on courier investigation (typically 15-30 days)

5.6 Delivery Failure

If a courier fails to deliver after 2-3 attempts, you will be notified. Options include:

• Rescheduled delivery attempt
• Package return and refund processing
• Delivery to an alternative address (with approval)

6. Returns, Exchanges & Refunds

6.1 Return Eligibility

Products may be returned within 7 calendar days of delivery if:

• Product is unused and in original packaging
• Defect or damage is due to our manufacturing (not shipping damage)
• You provide photographic evidence of defect
• Custom products are NOT returnable (unless defect is confirmed on our end)

6.2 Return Process

1. Contact us at megapacklhr@gmail.com with photos of the product and issue description
2. Obtain a Return Merchandise Authorization (RMA) number
3. Ship the item back to us (return shipping cost is your responsibility unless defect is our fault)
4. We inspect the returned item upon receipt
5. Refund is processed within 5-7 working days of inspection

6.3 Manufacturing Defects

Products with confirmed manufacturing defects (printing errors, damage due to our production process, color mismatch) are eligible for:

• Free replacement
• Full refund (including original shipping)
• MegaPack covers return shipping costs for defective items

6.4 Non-Returnable Items

The following items are NOT eligible for return:

• Custom-printed products (stickers, butter paper, thank you cards, jewelry cards) – unless defect is proven
• Products used, damaged, or modified by customer
• Products damaged during shipping (cover via courier claim, not our return policy)
• Clearance or discounted items (unless defective)

6.5 Exchanges

If you received the wrong product or wrong quantity:

• Contact us within 48 hours of delivery with evidence (photo, order number)
• We will arrange a replacement shipment at no charge
• Incorrect item will be picked up at our cost or you can dispose of it

6.6 Refund Timeline

Approved refunds are processed as follows:

• Bank Transfer: 5-7 working days
• Jazz Cash / Easypaisa: 24-48 hours
• Credit Card: 7-10 working days (bank-dependent)
• Refund confirmation will be sent via email

6.7 No Warranty

Products are sold “as-is” without warranty beyond our refund policy. We do not warrant that products will meet your expectations or perform specific functions beyond their stated use.

7. WhatsApp Business API Communications

7.1 Automated Messages

We use WhatsApp Business API to send you automated messages including:

• Order confirmations and order number
• Payment status (pending, received, failed)
• Design approval requests (for custom products)
• Production updates and timelines
• Shipping and delivery tracking information
• Delivery attempts and delivery status
• Customer support responses
• Promotional offers and discounts (if opted-in)

7.2 Consent & Opt-In

By providing your phone number at checkout, you explicitly consent to receive transactional messages via WhatsApp. You can opt-out of promotional messages anytime by replying “STOP” to any WhatsApp message.

7.3 Message Frequency

Transactional messages are sent automatically based on order status. Promotional messages (if opted-in) are sent no more than 2-3 times per week.

7.4 Data Security

Your phone number is securely stored and will not be shared with third parties for marketing purposes. All WhatsApp messages are encrypted end-to-end by WhatsApp. For WhatsApp’s data practices, refer to WhatsApp’s Privacy Policy at www.whatsapp.com/privacy.

7.5 Unsubscribe

To unsubscribe from promotional messages:

• Reply “STOP” to any WhatsApp message
• Email megapacklhr@gmail.com
• Update preferences in your account dashboard

8. Courier Partner Disclaimer

MegaPack uses PostEx and other courier partners for delivery. Once your package is handed over to the courier:

• We are not responsible for: Delivery delays, lost packages, damaged goods during transit, theft, or inability to locate the address
• Courier Liability: Each courier has their own liability limits. For high-value orders, consider purchasing additional insurance through the courier
• Tracking Information: Use the tracking number provided to monitor shipment status. Couriers may have their own apps or websites for tracking
• Delivery Instructions: Provide clear delivery instructions (gate code, alternate address, preferred delivery time) to reduce delivery issues
• Signature on Delivery: Customers are responsible for verifying product condition and signing for delivery

For courier-related issues, contact:

• PostEx: Customer service number provided on tracking label
• Other Couriers: Contact information in your delivery confirmation email

9. Intellectual Property & Content

9.1 Our Intellectual Property

All content on the Website, including text, graphics, logos, images, product descriptions, and design layouts, is the exclusive property of MegaPack or licensed content. You may not:

• Reproduce, distribute, or transmit content without permission
• Modify or create derivative works from our content
• Use our content for commercial purposes
• Copy our product designs or descriptions for resale or competing purposes

9.2 Your Design & Custom Content

When you provide designs or custom content for printing (logos, artwork, photos):

• You warrant that you own all rights to the content or have permission to use it
• You grant MegaPack permission to use your design for production purposes only
• MegaPack will not share your design with third parties without consent
• We are not responsible for copyright infringement claims related to your provided designs
• We reserve the right to refuse production of designs that violate laws or ethics

9.3 Design Approval & Liability

• Custom designs must be approved in writing before production begins
• Once approved and production starts, design changes may incur fees or delays
• MegaPack is not liable for design errors after your written approval
• If you approve a design but later claim it was incorrect, additional printing costs are your responsibility

10. User Conduct & Prohibited Activities

You agree not to use the Website for:

• Illegal activities or violating any laws or regulations
• Harassing, abusing, or threatening MegaPack staff or other users
• Fraudulent transactions, fake accounts, or payment fraud
• Hacking, unauthorized access, or interfering with Website systems
• Distributing malware, viruses, or harmful code
• Scraping, copying, or stealing product information or customer data
• Posting false reviews or fraudulent feedback
• Reselling MegaPack products as your own without authorization
• Impersonating MegaPack or other users
• Spam or unsolicited commercial messages

Consequences: Violation may result in account suspension, order cancellation, legal action, or reporting to authorities.

11. Reviews, Ratings & User Content

11.1 Review Guidelines

We welcome honest reviews and feedback. Reviews must be:

• Based on genuine purchase and use of products
• Truthful and not defamatory
• Free from spam, links, or commercial content
• Respectful and professional in tone

11.2 Review Moderation

We reserve the right to:

• Remove fake, abusive, or spam reviews
• Respond to reviews professionally
• Request verification of purchase for certain reviews
• Reject reviews that violate these Terms

11.3 Review Rights

By posting a review, you grant MegaPack a perpetual license to use, republish, and display your review on our Website and social media.

12. Limitation of Liability

12.1 Disclaimer

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED “AS-IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Fitness for a particular purpose
• Merchantability
• Non-infringement of third-party rights
• Uninterrupted or error-free service

12.2 Liability Cap

IN NO EVENT SHALL MEGAPACK BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Lost profits, lost data, or lost business opportunity
• Reputational damage from product use or delivery failure
• Third-party claims or liens against products
• Amounts exceeding the total price paid for the product

12.3 Assumptions of Risk

You assume all risk associated with:

• Using products for your intended purpose
• Courier delivery and handling
• Storage and care of packaging materials
• Compliance with laws regarding product use

13. Indemnification

You agree to indemnify and hold harmless MegaPack, its owners, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Website or products
• Your violation of these Terms
• Your violation of third-party rights (intellectual property, privacy, etc.)
• Defamatory or inaccurate content you provide or post
• Your disputes with other users or courier partners

14. Advertising & Marketing

14.1 Advertising Platforms

We use the following platforms to advertise our products:

• Google Ads: Display ads on Google Search, Google Display Network, and partner websites
• Meta (Facebook/Instagram): Display ads on Facebook, Instagram, Messenger, and Audience Network
• TikTok Ads: Display ads on TikTok platform
• LinkedIn Ads (future): B2B-focused advertising to business decision-makers
• Pinterest Ads (future): Display ads on Pinterest platform
• Google Shopping: Product listings in Google Search results

14.2 Tracking & Cookies

We use cookies, pixels, and tracking technologies to:

• Track website traffic and user behavior
• Display personalized ads based on interests
• Create custom audiences for retargeting
• Measure ad performance and ROI
• Conduct A/B testing and analytics

For full details, see our Privacy Policy and Cookie Policy.

14.3 User Rights

You can:

• Opt-out of personalized ads in your Google, Meta, or TikTok account settings
• Use browser tools like Ghostery or uBlock Origin to limit tracking
• Enable “Do Not Track” in your browser (if supported)

15. Third-Party Links & Services

The Website may contain links to third-party websites including:

• Payment providers (Stripe, Jazz Cash, Easypaisa)
• Courier tracking websites
• Social media platforms
• Analytics and advertising services

Disclaimer: We are not responsible for third-party websites, their content, privacy practices, or services. Please review their terms and privacy policies before use.

16. Website Availability & Maintenance

16.1 Downtime

While we strive for 99% uptime, we do not guarantee continuous Website availability. We may conduct maintenance, updates, or repairs that cause temporary downtime.

16.2 Service Interruptions

MegaPack is not liable for:

• Website outages or service interruptions
• Lost orders or data due to system failures
• Inability to place orders during maintenance
• Technical errors or bugs

16.3 Right to Modify

We reserve the right to modify or discontinue the Website or services without notice.

17. Dispute Resolution & Governing Law

17.1 Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.

17.2 Jurisdiction

All disputes arising from these Terms or use of the Website shall be resolved in the courts of Lahore, Punjab, Pakistan.

17.3 Dispute Resolution Process

1. Contact us at megapacklhr@gmail.com with a detailed description of the dispute
2. We will respond within 5 business days with a resolution or explanation
3. If unresolved, you may escalate to our management team
4. If still unresolved after 15 days, either party may pursue legal action

17.4 No Class Action

You agree not to pursue class action litigation against MegaPack. All disputes must be handled individually.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

19. Changes to These Terms

MegaPack reserves the right to revise these Terms at any time. Changes are effective immediately when posted to the Website. Your continued use of the Website after changes indicates your acceptance of the revised Terms.

We will notify you of material changes via email or prominent notice on the Website.

20. Contact Information

For questions about these Terms, disputes, or customer service:

Mega Print Pack SMC-PVT LTD
Email: megapacklhr@gmail.com
WhatsApp: +92 302 0477584
Website: megapack.pk
Business Address: Office 1A, 1st Floor, Watto Plaza, Peco Road, Near Lahore Broast, Lahore, Pakistan
Response Time: 24-48 hours (business days)

21. Entire Agreement

These Terms constitute the entire agreement between you and MegaPack regarding your use of the Website and supersede all prior agreements, understandings, and negotiations.

Thank you for choosing MegaPack for your packaging needs!

Last Updated: July 2026. For previous versions, contact us at megapacklhr@gmail.com.